At LVD, customer service is about our relationship with the people who are an essential part of everything we do. We recognize that one size does not fit all, so we work to find a solution that best fits you.
Next Gen Project
As your machines become older, so does the technology used to control the machine.
The NexGen program for LVD PPEB and Easy-Form® press brakes is a control and safety system upgrade that brings your machine into the smart manufacturing age and extends the life of your investment.
- Up to 50% Increased Productivity
- Manages Risk
- Enables the Smart Factory
Service Contract
Maintenance
Our service and maintenance contracts help ensure top performance and long service life for your LVD equipment. Regularly scheduled maintenance prevents problems from occurring and protects you from unplanned costs.
A maintenance contract provides:
- Planned maintenance intervals to achieve peak machine reliability and productivity
- Investment protection to yield a higher residual value
- Expert service support from fully trained and experienced technicians
- Service schedule monitoring to assure service at the proper intervals
Repair
If a machine repair is required, we’ll quickly get you back to top productivity. Your investment in a service contract assures you of the highest priority.
A service contract provides:
- Priority response to minimize downtime
- Priority access to our helpdesk
- Discount on all spare parts
- Next day availability for a majority of spare parts (even those for older machines)
- Access to technical support updates
- Machine audit
A service contract offers complete access to technical support and machine programming support through factory or on-site training. To give you the benefits that best suit your needs, a service contract can be individually tailored. Users with more than one machine receive a discount on additional service contracts.
Repair & Maintenance
LVD will provide comprehensive after-service. We promises: the warranty period is one year since the installation and testing.If the machine meets operating trouble, we promises to offer solutions for user within 24 hours. After the expiry of warranty, we provide life-long maintenance to you.
Installation
We will arrange our engineer to our customer’s company for installation and technical training. All the terms should be discussed.
Training & Tutorial
Our company offers free technical training, after installation and adjustment on user’s site, training one/two operators and maintenance personnel respectively. Training includes the laser principle, construction equipment, process description, equipment maintenance, laser safety, operating procedures and simple troubleshooting.
Consultancy
We will offer intentional customers free production process scheme, including technical consultation, sample cutting, equipment selection,develop and customize or adjust accordingly to the special needs of customers.
